Introducing Giving Through Customer Round-Ups
You asked, and we answered— Customer Round-Up Donations are now available with the ShoppingGives app! Users of the ShoppingGives app can now empower their customers to round up their purchases and create their own personal donation to a worthy cause.
We truly believe that micro-actions lead to macro impact and by enabling your customers to get even more involved in the giving by rounding up their purchase, we can prove exactly that. Not only will your Shopify store be able to create a more meaningful, but you’ll also have the chance to create a more engaging moment with your customer.
Before customer selects a cause
After customer selects a cause of their choice
The best part? All users of the Change Commerce app are able to use the Customer Round-Up Donations feature for free! You can easily enable Customer Round-Ups within the ShoppingGives app by selecting the Customer Round-Up campaign option. To do this:
Customer Round-Up Giving Campaign
- Open the ShoppingGives app
- Ensure that your global donation settings are set up
- Click on the Campaigns drop-down menu
- Select Customer Round-Up option
- Click Turn On in the Campaign Status box
- Save
Please note that when using Customer Round-Up Donations, the Round-Up widget will reflect your store’s global featured cause settings. To learn more about enabling Customer Round-Up Donations for your Shopify store, you can visit our FAQs.
Best Practices
Using Customer Round-Up Donations is a great way to really involve your customers in your giving. As a user of the ShoppingGives app, you already encourage your customers to get involved by selecting the cause that they would like to benefit from their purchase, but now you can empower them to add onto their giving experience by creating their own donation to that cause as well.
Giving your customers the option to make a personal donation to a cause that they care about can create a more authentic moment with your customer and help them to feel like they were truly part of the giving journey. Every little bit makes a difference, and together you and your customers can make a world of impact!
Key Updates to the ShoppingGives Experience
With the release of Customer Round-Up Donations, current users of the ShoppingGives app will notice some other updates that have been made to the app as well in regards to your global settings, campaign options, and reporting. Please note that if you had the ShoppingGives app installed to your Shopify store prior to the release of Customer Round-Up Donations, you will need to update the ShoppingGives app before you can access it.
Update the app for more features!
Global Settings
In your Global Settings, you can now configure the different ways that you would like to give. To navigate to your Global Settings, click the Manager drop-down button from the main menu, and select Global Settings. This is where you will set your featured causes and enter payment information. You will need to complete the required fields in your Global Settings before moving on to campaign setup.
Global Settings
Your Ways to Give
In your Global Settings, you can now configure the different ways that you would like to give. To navigate to your Global Settings, click the Manager drop-down button from the main menu, and select Global Settings. This is where you will set your featured causes and enter payment information. You will need to complete the required fields in your Global Settings before moving on to campaign setup.
Explore different ways to give back with ShoppingGives
App Status
We’ve introduced an App Status that will let you globally control your donations and widget presence on-site, as well as provide a clear indication of your store’s current giving status. Active status indicates that your store’s payment information has been submitted, your causes have been set, and any active campaigns are present on your storefront. When you click Pause Giving, the app is not deactivated or uninstalled, it just means that all active campaigns will stop creating donations and all donation widgets will no longer appear on site. When you click Resume Giving, all active campaigns will be visible and able to process donations.
App Status: Active means your store is ready to make an impact
You can also check the app status in your Global Settings
Please note that if you choose to pause giving, your payment schedule will remain the same. If you choose to deactivate donations, however, your payment schedule will end and you will be billed immediately for any remaining usage or donation charges.
Introducing Campaigns
Users of the ShoppingGives app can now choose between different campaigns depending on how they wish to give back. Whether you want to only utilize store donations on purchases, only utilize round up donations from customers, or both— we’ve got you covered. To navigate to the individual campaigns and begin the setup process, click the Campaigns drop-down button from the main menu and select which campaign you would like to set up.
Campaign Status
For all available campaigns, you have the ability to set each campaign status as on or off. Please note that once you set up a campaign, it will only go live when both the App Status is active AND and the campaign status is turned on.
Turn on both app status and campaign status to start giving!
Campaign Level-Setting and Management
Additionally, if using the Store Donation on Purchase campaign, you will be able to manage the widget style, placement, donation confirmation, and settings for this campaign by selecting Campaigns > Store Donation on Purchase > Widget Settings.
Our widget can be fully customized to match your brand’s style
Gain More Impactful Audience Insights
In your donation reporting, you will now also have the ability to track and view your donations by order, so you can easily see the donation breakdown by each cause that was supported on each order. This will enable your store to gain better insights into who your customers are supporting and can use this data in your marketing efforts.
This new reporting view enables your stores to better understand your customers
Additionally, you can filter your reporting by nonprofit to see your donations and orders grouped by cause, providing clear insight into the causes that are most important to your customers.
This new reporting view enables your stores to better understand your customers
What Do These Changes Mean for ShoppingGives Users?
We are so excited to be able to offer Customer Round-Up Donations for the ShoppingGives app, and we hope that you’re just as excited to use it! We are still the same donation app that you know and love and as we believe that everyone should be able to customize the way that they give back, Customer Round-Up Donations is helping us to continue achieving our vision.
As always, 100% of the donation will go to the nonprofit and for partners on our Impact Starter plan, the rounded up donation value will not be included in any donation transaction fees.
If you are interested in learning more about how to integrate Customer Round-Up Donations and/or the ShoppingGives app for your Shopify store, you can schedule a quick call with our team and we’d be happy to guide you through the process.