Flexible Pricing Plans, Impactful Results

Frequently asked questions

• Is there support available if I need help?

  Our customer support team is available from 9:00am-6:00pm central time Monday-Friday. Our higher level partners can also reach out to their dedicated account managers for support.
  

  Frequently asked questions

  • Is there support available if I need help?

    Our customer support team is available from 9:00am-6:00pm central time Monday-Friday. Our higher level partners can also reach out to their dedicated account managers for support.
    

  • Is this compliant with cause marketing regulation?
    

    Yes! Our program was built to be compliant with cause-marketing regulations and consumer protection guidelines so you can give with peace of mind.
    

  • What payment methods do you support?
    

    Our app supports the use of a credit card or your bank account via ACH verification. We recommend the latter to avoid additional fees to your invoice incurred by credit card usage.

  • Will I be able to upgrade the Starter plan to a higher-tier one?

    You are always welcome to upgrade your partnership tier to better suit your needs. If you have questions regarding which tier you should join, feel free to set time with an Impact Agent here.

  • How long does it take to integrate the service?

    All of our integrations can be done within a day, whether it’s Shopify or another CMS. Our team will move at the pace of yours, as quickly or relaxed as you’d like to integrate— we can accommodate!

  • Which currencies and countries does ShoppingGives support?

    Currently, we have 1.5M nonprofits based on approved 501(c)(3)s in good standing within the US. We work solely with USD currency at the moment but are hoping to expand to other countries and currencies in the future!
    

  • Do you have a trial version?

    Our Impact Starter plan is available to download for free on the Shopify app store and has a preview mode to view the integration on your site before activating. If you are interested in a trial of our system but use another CMS, contact our team here.

  • Have more questions?

    Our knowledge base may have the answers for you. Still curious? Our Impact Agents are happy to discuss any questions about our program. Schedule a call here — we’d love to connect.
    

• Is this compliant with cause marketing regulation?
  

  Yes! Our program was built to be compliant with cause-marketing regulations and consumer protection guidelines so you can give with peace of mind.
  

• What payment methods do you support?
  

  Our app supports the use of a credit card or your bank account via ACH verification. We recommend the latter to avoid additional fees to your invoice incurred by credit card usage.

• Will I be able to upgrade the Starter plan to a higher-tier one?

  You are always welcome to upgrade your partnership tier to better suit your needs. If you have questions regarding which tier you should join, feel free to set time with an Impact Agent here.

• How long does it take to integrate the service?

  All of our integrations can be done within a day, whether it’s Shopify or another CMS. Our team will move at the pace of yours, as quickly or relaxed as you’d like to integrate— we can accommodate!

• Which currencies and countries does ShoppingGives support?

  Currently, we have 1.5M nonprofits based on approved 501(c)(3)s in good standing within the US. We work solely with USD currency at the moment but are hoping to expand to other countries and currencies in the future!
  

• Do you have a trial version?

  Our Impact Starter plan is available to download for free on the Shopify app store and has a preview mode to view the integration on your site before activating. If you are interested in a trial of our system but use another CMS, contact our team here.

• Have more questions?

  Our knowledge base may have the answers for you. Still curious? Our Impact Agents are happy to discuss any questions about our program. Schedule a call here — we’d love to connect.